Public Awareness Survey - Suburban Natural Gas Company

Public Awareness Program and Damage Prevention Program- Effectiveness Survey

Does Suburban Natural Gas provide natural gas service to your home or business?

Yes
No

In the last year or two have you have you received, seen, or heard any information from Suburban Natural Gas Company about natural gas pipeline safety?

Yes
No

What was the source of the information?

Please check all that apply

Suburban Natural Gas website
Suburban Natural Gas bill stuffer
Suburban Natural Gas direct mailing
Face to Face meeting with a Suburban Natural Gas employee
Posted information on or near our pipeline facilities
Other

Do you live close to a natural gas pipeline?

Yes
No

Have you ever seen pipeline facility "line markers" at road crossings or R.R. crossings, or locating flags for underground pipelines?

Yes
No

From all of the information you have obtained, what are the kind of things that might tell you that a pipeline is leaking?

Please check all that apply

Select All
An odor similar to rotten eggs
A hissing sound
Dirt blowing
Dead vegetation or insect infestation
Bubbles in a pool of standing water or stream
Sheen on water

What would you do if you were the first to see damage to a pipeline?

Please check all that apply

Select All
Call 911
Call the gas company
Leave the area immediately, upwind of the damaged facility

Have you ever heard of 8-1-1, OHIO811, The Ohio Utilities Protection Service (O.U.P.S.) or and other free one call service?

Yes
No

Have you ever heard of a sewer line or underground utility being "cross bored"?

Yes
No

Should OHIO811 be called for a locate request before beginning to clear a clogged sewer line?

Yes
No

Have you ever used or seen the "e-dig" option for single address non-emergency locate requests link on the OHIO811 website?

Yes
No

If you were planning to dig on your property, what are the best safe digging practices to follow?

Please check all that apply

Call the local utility companies
Call 8-1-1 or the free OHIO811 number to request utility locate
Visit the OHIO811 website and take advantage of the online e-dig entry option
Mark the excavation site with white paint and or white flags before calling in a locate request
Not sure

If you suspect a pipeline leak, what steps do you take to safely report a possible problem?

Please check all that apply

Leave the area immediately, in an upwind direction
Eliminate all ignition sources, do not use cell phones, garage door openers, light switches, etc.
Call 911
Call the pipeline company listed on the nearest marker
Evacuate all structures
Not Sure

Thank you!

Thank you for participating in our Public Awareness and Damage Prevention Survey. Your input is appreciated!

Public Awareness and Damage Prevention Program

Public Awareness Program and Damage Prevention Program- Effectiveness Survey

Thank you!

Bret Clark Manager, Compliance and Safety

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